Warranty & Returns - Rosenice
What is ROSENICE’s return policy?
I.Return without reason
If the product you purchased is still in the original condition at the time of purchase and meets the conditions for the second sale, you can contact customer service for any reason or no reason to return the purchased product 7 days after the delivery date (including 7 days). Except for defective products, we will not be able to accept returns over 7 days.
Restrictions on returns without reason
A.There are also some restrictions on your return during the above-mentioned return period, especially: the goods to be returned must still be in the original condition at the time of purchase and meet the conditions for secondary sales. Specifically include the following three requirements:
1.The product is in good condition. That is to say, there is no scratch, no wear (damage), no bump, no use, no disassembly and other marks on the surface of the product; the product can maintain the original quality and function;
2.The outer packaging of the product is complete;
3.If the product is equipped with accessories or gubbins, relevant accessories and/or gubbins should be complete.
B.If the returned goods do not meet the above return requirements, our company has the right to refuse to accept the return application, and the consumer shall bear the relevant freight.
Note: In this case, we will not bear the return shipping cost.
II.Return of defective products
If you think the product is defective, you can choose to return it. Usually the goods to be returned meet the following return requirements:
A.For non-electronic products, within 14 days from the date of receipt, if the quality problem is not caused by man-made, you can contact customer service to return. Rosenice will not be able to accept returns for quality problems beyond 14 days.
B.For products that contains electronic components (such as motors, batteries, and chargers), within 30 days from the date of receipt, there are quality problems that are not caused by humans, such as machine operating failures, inability to charge, damage to accessories and other obvious and serious defects, and If there are obvious appearance defects on the surface, please contact customer service for return. Product returns beyond 30 days will not be accepted by Rosenice.
Notes: In this case, we will bear the return shipping cost
III.About exchange
Currently, Rosenice does not support exchanges, only returns.
IV.Other non-returnable circumstances
A.Damage caused by disassembly or repair by consumers, or other man-made damage;
B.Used personal items (such as product in Makeup, Ear Care, Eyebrow Tools, Accessories, etc.) ;
C.Product damage caused by improper use;
Return address
Please always Contact Us prior to returning the items by submitting a ticket to obtain a Product Return Form with the related returns address. The return address will be provided via email after you request a replacement or replacement on the return form. Please remember to obtain & keep the proof of postage receipt and your tracking number.
Please DON'T returns your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.
Processing The Refund
If you have chosen a refund for your returned product, we will process the calculated refund within fourteen (14) days of receiving your returned goods provided that you have returned the goods to us in their original condition at our distribution center within 14 working days from delivery to you or you notifying us of cancellation. You will receive email notification of your refund from our Customer Service Team.
If you have requested an exchange or replacement on your Return note, this will be processed within 1 day. 7 working days of receiving your returned goods and we will arrange a refund.
However, please understand that no refund will be issued in this situation. Details for customer's personal reason:
* Wrong address/no consignee
* Invalid contact information/ no answer to the delivery calls & emails
* Customer refuses to accept package/pay tax fee/ complete customs clearance
* Didn't collect package by the deadline
* We cannot accept liability for returned goods lost in transit
Special Notes:
1. During the return shipping, the customer is responsible for any and all customs charges, duties, or tariffs during the items return to our warehouse. In these cases, we will deduct the customs fees from your authorized refund amount.
2. Rosenice will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
3. In case of any misuse, any and all repairs, accessories, and shipping fees, both ways, are fully the customer's responsibility and are at their own expense.
2 YearsQuality Guarantee
We're so confident in the quality of our products that we're willing to stand behind them for 24 whole months. Rosenice warrants this device for a period of TWO (2) YEARS after the original date of purchase against defects due to faulty workmanship or materials arising from Normal Use of the device. The warranty* covers working parts that affect the function of the device.
If you discover a defect and notify Rosenice during the warranty period, Rosenice will, at its discretion, replace the device free of charge. Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. The following are excluded from our warranty coverage:
• Damage resulting from misuse or abuse
• Damage resulting from chemical spills, fire, or other harmful substances
• Damage resulting from the natural disaster
• Lost or stolen products
Supplementary conditions for sales outside of Asia
From 1st January 2019, you will be asked to pay additional fee in case you want to claim your 2 – years free warranty in China for products that are bought outside of Asia. The additional fee is 25% RMB price of the product on rosenice.com due to after-sales service.
* Additional fee will be based on full price even in case of purchase discount on rosenice.com.
* Asia, as a region, refers to Rosenice Asia countries and Rosenice Asia distribution channels（China, Hong Kong, Taiwan, Korea, Japan, Singapore, Malaysia, Indonesia, India and Thailand).
Register Warranty
To activate your 2-Year Quality Guarantee, register the number provided on the Rosenice Authenticity Card under the REGISTER PRODUCT section in your Rosenice account.
LAST UPDATED 09/01/2020